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Shipping & Returns
Shipping Policy
We are dedicated to delivering your organic food quickly and reliably. Our delivery service covers the inner city and select suburban districts. You can expect your order to arrive within 2 hours on weekdays, while delivery during holidays or peak hours may take 2 to 4 hours. Please note that orders placed after 8:30 PM will be delivered the next day. For suburban areas, we ensure delivery within 24 hours. We strive to provide fresh and safe products, so you can enjoy the best in organic food.
Return & Exchange Policy
Due to the nature of fresh organic food products, in order to ensure customer rights and improve service quality, ATOM would like to introduce the following product return policy:
1. Before receiving the goods:
- For delivery and payment upon receipt: Customers please carefully check the product immediately upon receipt. If the product is found to be damaged, crushed, or of poor quality during transportation, you have the right to refuse to receive it and do not need to pay. We will send a replacement product as soon as possible.
- For payment in advance, delivery later: In case the product does not meet quality standards or is damaged during transportation, you can refuse to receive the product and contact us immediately. The store will collect the product and provide a replacement product or refund upon request.
2. After receiving the goods:
- Customers who need to exchange or return the product must bring the purchase invoice with the product.
– For customers who purchase online, please take a clear photo of the defective product with the purchase invoice.
– The product can only be returned if it has not been used, not washed and is in its original condition. Customers must notify on the day of receipt to receive support for the return.
– We accept returns in the following cases: defective products from the store, expired products, damaged products (crushed fruit), or products that do not meet the quality standards from the supplier. Customers will be exchanged for the same or equivalent product.
– Refunds are only applicable in cases where the product is defective, damaged and there is no equivalent replacement product at the time of return.
Note:
The return period for fruit is 24 hours and for other products is 48 hours, calculated from the time stated on the purchase invoice. After the specified time, we cannot support returns or refunds.
ATOM always appreciates feedback from customers to improve our services and products. We are very grateful for your trust and support!
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